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Shipping Orders worldwide. Can’t find your country please email me. All items are handmade to order. Please allow 3-5 weeks for your order to be shipped. Thank you so much for your patience.

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Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. 

*** SHIPMENTS ARE SENT FROM LONDON, GREAT BRITAIN ***

SHIPPING

 

DO YOU SHIP INTERNATIONALLY

Yes, we do! Please understand that international orders may take up to 3-4 week to arrive after shipping due to customs inspections or other delays outside of Elizabeth An'Marie control. With every order in the UK or international, tracking is always available.

But some tracking services may stop once the package has left United Kingdom. Elizabeth An'Marie STRONGLY recommends using the best service for all orders, with tracking information to be available for our customers from start to finish

Please note that duties, taxes, and customs fees will not be covered by us.

HOW WILL I KNOW WHEN MY ORDER SHIPS?

We will send you an email including your tracking number as soon as your order ships.

WHERE DO YOUR PRODUCTS SHIP FROM?

All of our products ships directly from our studio in London, UK.

CAN I CHANGE MY ADDRESS DETAILS?  HOW TO CHANGE MY PRESONAL INFORMATION?

Yes, you can change any important information about yourself by just sending us an email (info.elizabethanmarie@gmail.com) stating your order number/ name in the subject tab of your email. If I have not yet shipped out your order, you will still be able to send your updated address.

HOW WILL MY PERSONAL INFORMATION BE PROTECTED

Elizabeth An'Marie strives to maintain secure servers and networks for our clients. Elizabeth An'Marie is maintained with routine security sweeps, firewalls, and anti-virus systems. 

CAN I CANCEL OR MODIFY MY ORDER?

Once an order has been submitted, you must contact us (info.elizabethanmarie@gmail.com) within 72 hours to cancel or modify your order.  ALSO - Changes and modifications to orders are NOT allowed once the order is “In Progress of making".

Orders placed prior to promotions are not eligible to receive new promotions or discounts.

We reserve the right to cancel any order due to unauthorized, altered or ineligible use of the order and to modify or cancel any promotion due to system error or unforeseen issues.

For international orders, you will be responsible for import duties and taxes on your order depending on the country in which you reside. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. 

Elizabeth An’Marie is not responsible for lost or damaged packages. If your package has been lost or damaged, please contact the carrier.

GENERAL QUESTIONS

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

For any general questions that you may have, feel free to contact us at info.elizabethanmarie@gmail.com. For any web related questions, please contact us at info.elizabethanmarie@gmail.com 

ORDERING

WHEN WILL MY ITEMS SHIP?

Because all our items/ garments is made to order, I cannot guarantee exact shipping dates. Please allow a 3-4 week window for your order to be made and shipped off to you. Firstly an email will be sent out to you when the making process has started and when it has been shipped, with your tracking info.

HOW FAST ARE ORDERS PROCESSED?

We ask that you allow 3-4 weeks for most orders to be processed. Please note that all of our pieces are made-to-order and require additional time. Once it is ready to ship out, you will receive an email notification with all of your tracking and shipping info!

CAN YOU RUSH MY ORDER?

If you need a garment by a certain date, I will do my best to accommodate your request. Please send me an email at info.elizabethanmarie@gmail.com with your order number and item number and please explain your situation for a speedy order.

 I HAVE A QUESTION ABOUT MY ORDER, WHAT SHOULD I DO

Please email info.elizabethanmarie@gmail.com – and I'll be happy to help!

EXCHANGES AND RETURNS

 

-Firstly thank you so much for supporting Elizabeth An’Marie. As you know each and every garment are made to order.

I am unable to provide a refund if you change your mind or if the item does not fit.

So please before you buy visit the sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout.

If unsure please email info.elizabethanmarie@gmail.com with any questions.

I do accept alterations at no additional cost if the fit is not as desired, please email info.elizabethanmarie@gmail.com within 3 days of delivery and a returns address will be provided to you. Exchanges must be posted back with a tracked service and the return postage as well as postage back to the customer should be paid for by the customer.

- Please be aware before you consider ordering any of our items on SALE we DO NOT offer returns or exchanges.- We are also unable to exchange Custom orders so please message us if you need more details before ordering.

Standard Shipping Estimates

UK – 1-3 days once posted | Europe – 5-10 days once posted | Rest of the world – 7-14 days once posted.

Get in touch

Qs? We'd love to help. Email: info.elizabethanmarie@gmail.com

How do I stay up to date?

We would love to stay in touch with you! Please follow us @shop_elizabethanmarie on Instagram

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