You’re stepping into a creative space designed to help you actually make, finish, and elevate your knitwear.

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FAQ

Everything you need to know

Can't find what you're looking for? You're always welcome to get in touch — we're happy to help.

Patterns

Do I need a knitting machine to use your patterns?

Yes — our patterns are designed specifically for knitting machines, not hand knitting. If you're new to machine knitting, don't worry — our patterns are written with beginners in mind and include mini tutorials to help you every step of the way.

I'm a complete beginner. Are these patterns suitable for me?

Absolutely. We design with beginners at the front of our mind. Each pattern uses clear, straightforward language — no confusing abbreviations or assumed knowledge. Built-in mini tutorials guide you through any techniques you might not have tried before, and you'll have community support and our personal help if you get stuck.

What type of knitting machine do your patterns work with?

Each pattern listing will clearly state which machine type and gauge it's designed for, so you can check before you purchase. If you're unsure whether a pattern suits your machine, feel free to reach out before buying — we'd rather help you choose the right one.

What's included in a pattern?

Every pattern includes full written instructions, a materials list, gauge information, and built-in mini video tutorials for key techniques. You also receive access to our free community and my personal support throughout your access period — everything you need to finish your project beautifully.

Are the patterns tested before they're sold?

Yes — every pattern is designed and tested in our London studio before it's ever listed. We believe you shouldn't have to troubleshoot a pattern you've paid for, so we do that work upfront to make sure the instructions work exactly as they should.

Accessing you pattern

What is Notion and do I need an account?

Notion is a free app that lets us share your pattern in a clean, easy-to-navigate format — with all the instructions, notes, and videos in one place.You don't need a paid account, and you don't need to be familiar with Notion either. Just click your link and everything will be right there, ready to read.

How do I receive my pattern after purchase?

As soon as your purchase is confirmed, you'll receive an email with your private Notion link. Click the link to open your pattern instantly — no downloads, no printing, no waiting. Please check your spam folder if it doesn't arrive within a few minutes.

Can I print or save the pattern?

The pattern is designed to be used through the Notion link rather than downloaded or printed, as this protects the work and allows us to keep improving it over time. We'd encourage you to keep your device nearby while you knit — many of our customers find it easier to work from a screen anyway, especially with the video tutorials right there on the page.

Payment

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal. All payments are processed securely — we never store your card details.

Can I get a refund on a pattern?

Because our patterns are digital products delivered instantly, we're unable to offer refunds once the link has been accessed. If you have an issue with your pattern — something unclear, a mistake, or a technical problem — please contact us and we will always make it right. Your satisfaction genuinely matters to us.

Are your prices in GBP?

Yes, all prices are listed in British Pounds (£ GBP). If you're purchasing from outside the UK, your bank or payment provider will convert the amount automatically at their current exchange rate.

Kits (Coming Soon)

What will the kits include?

We're working on something lovely. Our kits will bundle everything you need to make a project — the yarn, any notions, and access to the matching pattern — curated and packaged with care in our London studio.Sign up to our newsletterto be the first to know when they launch.

Will kits ship internationally?

We're planning to ship kits worldwide from our London studio. Shipping costs and timelines will vary by destination and will be clearly shown at checkout. We'll share all the details when kits are ready to launch.

Can I buy a kit without the pattern, or the pattern without the kit?

Yes — patterns will always be available to purchase separately. When kits launch, they'll be sold as a bundle for convenience, but you'll never be forced to buy both together. More details coming soon.

Still have a question? Get in touch: info.elizabethanmarie@gmail.com — we usually reply within 24 hours and we genuinely love hearing from you.